Online DISC Profile Policies

If you have any questions about our policies, please reach out to [email protected].

Effective May 21, 2018, Our Commitment To Privacy (updated 12/1/2022)

Your privacy is critically important to us. At The TEAM Approach, Inc., we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
  • We help protect you from overreaching government demands for your personal information.
  • We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are and What This Policy Covers

  • Our websites (,,,,;

This Privacy Policy also applies to information we collect when you apply for a job at The TEAM Approach, Inc. or one of our subsidiaries. Throughout this Privacy Policy we’ll refer to our websites and services collectively as “Services.”

Please note that this Privacy Policy does not apply to any of our assessment products, that have a separate privacy policy. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:

  • Basic account information: We ask for basic information from you in order to set up your account and purchase products. For example, we require individuals who purchase serial keys for assessments to provide an email address and password, along with a username.
  • Payment and contact information: There are various ways in which you may provide us with payment information and associated contact information. For example, if you buy something from us — a serial key for a DISC Basic assessment or a certification course — you’ll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you’ve made. 
  • Business Profile: We use two different customer relationship management tools that allow us to communicate with you if there are any product changes or new product releases that are similar to what you have purchased in the past.
  • Communications with us (hi there!): You may also provide us with information when you respond to surveys.
  • Job applicant information: If you apply for a job with us — awesome! You may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.

Information We Collect Automatically

We also collect some information automatically:

  • Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. 
  • Transactional information: When you make a purchase through our Services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction. 
  • Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. 
  • Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Automattic uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. 

Information We Collect from Other Sources

We may also get information about you from other sources. For example:

  • Third-Party Login: If you create or log in to your account through another service (like Google), we’ll receive associated login information (e.g. a connection-token, your username, your email address)

The information we receive depends on which services you use or authorize and what options are available.

Third-party services may also give us information, like mailing addresses for individuals who are not yet our users (but we hope will be!). We use this information for marketing purposes like postcards and other mailers advertising our Services.

How and Why We Use Information

Purposes for Using Information

We use information about you for the purposes listed below:

  • To provide our Services. For example, to provide you assessments, certification course, or training programs.
  • To ensure quality, maintain safety, and improve our Services. For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our Services easier to use.
  • To place and manage ads in our advertising program. For example, to place ads on our users’ sites and some of our own sites as part of our advertising program, and understand ad performance.
  • To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.
  • To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Automattic and others, which may result in us, for example, declining a transaction or terminating Services.
  • To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
  • To customize the user experience. For example, to personalize your experience by serving you relevant notifications and advertisements for our Services, recommending content through our Reader post suggestions, and providing new essays and stories through Longreads for your reading pleasure.
  • To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Automattic; texting you to verify your payment; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account.)

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) 

Sharing Information

How We Share Information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below, as well as in the section called Ads and Analytics Services Provided by Others:

  • Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.
  • Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Services to you (like, which powers our payment gateway); those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them. 
  • Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request. 
  • Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that The TEAM Approach, Inc. goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With your consent: We may share and disclose information with your consent or at your direction. 
  • Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
  • Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.

We have a long-standing policy that we do not sell our users’ data. We aren’t a data broker, we don’t sell your personal information to data brokers, and we don’t sell your information to other companies that want to spam you with marketing emails. We show ads on some of our users’ sites as well as some of our own, and the revenue they generate lets us offer free access to some of our Services so that money doesn’t become an obstacle to having a voice. Under a new California law, the California Consumer Privacy Act (“CCPA”), some personalized advertising you see online and on our services might be considered a “sale” even though we don’t share information that identifies you personally, like your name or email address, as part of our advertising program. 

How Long We Keep Information

We generally discard information about you when it’s no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we’re not legally required to keep it. For example, we keep web server logs that record information about a visitor to one of The TEAM Approach, Inc. websites, like the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to The TEAM Approach, Inc.’s websites and investigate issues if something goes wrong on one of our websites. 


While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. 


You have several choices available when it comes to information about you:

  • Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
  • Set your browser to reject cookies: At this time, Automattic does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Automattic’s websites, with the drawback that certain features of The TEAM Approach, Inc.’s websites may not function properly without the aid of cookies.
  • Close your account: While we’d be very sad to see you go, you can close your account if you no longer want to use our Services. Please contact us so we can provide you the best steps based on what accounts you wish to close.

Your Rights

If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:

  • Identifiers (like your name, contact information, and device and online identifiers);
  • Commercial information (your billing information and purchase history, for example);
  • Characteristics protected by law (for example, you might provide your gender as part of a research survey for us);
  • Internet or other electronic network activity information (such as your usage of our Services, like the actions you take as an administrator of a site);
  • Geolocation data (such as your location based on your IP address);
  • Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
  • Professional or employment-related information (for example, your company and team information if you are a Happy Tools user, or information you provide in a job application); and
  • Inferences we make (such as likelihood of retention or attrition).
  • Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
  • Request deletion of personal information we collect or maintain;
  • Opt out of any sale of personal information; and
  • Not receive discriminatory treatment for exercising your rights under the CCPA.

Contacting Us About These Rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights. When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned, please contact us via email. These are the fastest ways to get a response to your inquiry, but you can also contact us by telephone at (977) 463-0089.

Other Things You Should Know (Keep Reading!)

Transferring Information

Because Automattic’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third-party data processors. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include entering into European Commission approved standard contractual arrangements with entities based in countries outside the EEA. You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

Ads and Analytics Services Provided by Others

Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver ads that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by Automattic and does not cover the collection of information by any third-party advertisers or analytics providers.

Privacy Policy Changes

Although most changes are likely to be minor, The TEAM Approach, Inc. may change its Privacy Policy from time to time. The TEAM Approach, Inc. encourages visitors to frequently check this page for any changes to its Privacy Policy.


We may use your personal data, (i.e. your first name, email and assessment responses,) to produce a personalized assessment report about you. For each visitor to our website, our web server automatically recognizes the visitor’s domain name and email address (where possible.) We do not collect all of that data, but it is recognized. We collect only the domain name, but not the email address, of visitors to our website. We also track aggregate information on what pages visitors access or visit, and user-specific information on what pages visitors access or visit. When someone visits our sites, a cookie is placed on the visitor’s computer, (if the customer accepts cookies,) or is read if the visitor has previously visited the site.

We collect information you give us; the names and email addresses of those who take our online assessments, the email addresses of those who communicate with us via email, survey information and/or site registrations. We do not collect or track the email addresses of those who are asked to be observers, (for our 360 degree assessments only,) of those who purchase the online assessment. Email addresses are not sold or traded, now or in the future, for any reason, and no one will be contacted unless they specifically request it. The information we collect is used to improve the content of our website, to notify consumers about updates to our website and used by us to contact visitors for marketing purposes.

Refund Policy

We at Online DISC Profile seek to provide quality products to our clients. We will refund your purchase if any of our products don’t meet your expectations.

To receive a refund for your product, please email us the below information:

  • Your order or invoice number
  • The product you wish to receive a refund for
  • The reason you are requesting a refund (we use this information to improve the product quality and experience).

Price Policy

Prices and product availability is subject to change without notice. We will make every effort to provide at least 60 days’ notice. is owned and operated by The TEAM Approach, Inc.

No advice or information, whether oral or written, obtained from The TEAM Approach, its websites, employees, or our offerings and services shall create any warranty not expressly stated in the terms below.

Although the information and assessments contained on these websites have been generated from sources believed to be reliable, The TEAM Approach and its websites and assigns, make no guarantee, representation, assurance, or warranty, express or implied, as to, and assume no responsibility for the correctness, sufficiency or completeness of such information or answers or the scoring of profiles, assessments, surveys, or tests contained herein.



The TEAM Approach and its websites function solely as authorized partners and distributors. They are not the publishing or creator of the products sold on this site and, therefore, will not be held liable for any issues caused by the purchase, use, interpretations, or interactions with any products, websites, training, or certifications offered by or through Assessments 24×7. We are a distributor of Assessments 24×7 products and services, and Cyrstal Knows (DISC Ai).

Thea TEAM Approach can not be held liable for any data stored on hardware used or owned by Assessments 24×7 or Cystal Knows. Your use of the service is at your sole risk. The service is provided on an “as is” and “as available” basis. The TEAM Approach and its websites expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

No products on our websites should be used as the sole determining factor when hiring. DISC insights are merely used for hiring managers to better understand and communicate with job candidates but are not intended to be used as a means of vetting, qualifying, or disqualifying candidates for specific job roles altogether. When using the DISC Ai platform for hiring (published by Crystal Knows) Crystal’s tools are designed solely to show how different personality types align with certain behavioral traits that a hiring manager may be considering for different roles.


The TEAM Approach and its websites make no warranty that (1) our offerings will meet your requirements, (2) our service will be uninterrupted, timely, secure, or error-free, (3) the results of Assessment 24×7 products / Cyrstal Knows and services will be accurate or reliable, (4) the quality of any products, services, information, or other material purchased or obtained by you through use will meet your expectations, and (5) any errors in the software or websites will be corrected or accurate.

Any materials downloaded or otherwise obtained through the use of our sites are done at your discretion and risk, and by doing so, you agree to take sole responsibility for any damage to your computer system or loss of data that results from the download of any such materials.

No advice or information, whether oral or written, obtained by you from The TEAM Approach and its websites or through or from our offerings and services shall create any warranty not expressly stated in these terms.


You assume full responsibility. The TEAM Approach and its owners, officers, and the board shall not be liable for, (i) your use and application of profiles, reports, or assessments, (ii) the adequacy, accuracy, interpretation, or usefulness of profiles or assessments, and (iii) the results or information developed from your use or application of profiles or assessments. You waive any claim or rights of recourse on account of claims against The TEAM Approach, its websites, owners, officers, and board, either in your own right or on account of claims against The TEAM Approach and its websites, and its owners, officers, and board by third parties. You shall indemnify and hold The TEAM Approach and its websites, and its owners, officers, and board, harmless against any claims, liabilities, demands, or suits of third parties. The foregoing waiver and indemnity shall apply to any claims, rights of recourse, liability, demand or suit for personal injury, property damage, or any other damage, loss or liability, directly or indirectly arising out of, resulting from, or in any way web sites’ assessments or information, or the use, application, adequacy, accuracy, interpretation, usefulness, information, or management, or the results or information developed from any use or application of profiles, assessments, or other information, and whether based on contract obligation, tort liability (including negligence) or otherwise. In no event will The TEAM Approach and its owners, officers, and board, be liable for any lost profits or other consequential damages, or for any claim against you by a third party, even if Center for Internal Change and its websites, and its owners, officers, and board, has been advised of the possibility of such damages.

Terms of Use

All claims arising out of the use of this site shall be governed by applicable laws and users of this site hereby irrevocably submit to the jurisdiction of the state of incorporation, and agree to initiate and prosecute any and all claims that may be brought against Center for Internal Change and its websites and assigns, and irrevocably waive any objection they may now or hereafter have as to the venue of suits or that such courts are an inconvenient forum. Users of this site further agree that The TEAM Approach and its websites and assigns shall not be responsible or liable to users or any other person as successor, assignee, or third party beneficiary of users for indirect, punitive, exemplary, special, or consequential damages which may be alleged as resulting, directly or indirectly, from the use of this site.

These Terms and Conditions, copyright notices, legal notice, business policies, privacy security statements, are governed by the internal substantive laws of the state of incorporation of Center for Internal Change and its websites, without respect to its conflict of the laws’ principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions, expressed or implied, shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

In no event shall The TEAM Approach and its assigns be liable for any damages (including, without limitation, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the Site or the Content whether based on warranty, contract, tort or any other legal theory, and whether or not The TEAM Approach and its websites is advised of the possibility of such damages. The TEAM Approach shall be liable only to the extent of actual damages incurred by you, not to exceed U.S. $1.00. Center for Internal Change and its websites is not liable for any personal injury, including death, caused by your use or misuse of it’s websites and their content.


The TEAM Approach and its websites, and its owners, sub-contractors, and employees, are indemnified from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content, posted to or transmitted through any The TEAM Approach and its websites web site, the use of our web sites, a violation of our Terms of Use, or a violation of any rights of another.

You agree to defend, indemnify and hold The TEAM Approach and its websites and its employees harmless from and against any claims, actions or demands, liabilities and settlements, including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your violation of these Terms and Conditions.


Except as expressly provided elsewhere on the websites owned by The TEAM Approach, these Terms and Conditions, Policies, Security & Privacy Statements, Legal and Copyright Notices, constitute the entire agreement between you and The TEAM Approach and its websites with respect to the use of the Site and Content.

The TEAM Approach and its websites may revise these Terms and Conditions, Legal Notices, Statements, Policies & Practices, by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the then-current documents and postings to which you are bound.

The TEAM Approach and its websites reserve the right to refuse service to anyone without stating the reason.